Contact Us
If you have any questions, you may check out our FAQ page first to see if your questions can be answered right away. If you still require help, our team is ready to assist you. Please feel free to reach out through one of the methods below:
Email Us: support@velleelvaroni.com To help us assist you faster, please include your Full Name, Order Number (e.g., 042SHOP-1442), and the Email Address used for your order in your message.
Call or Text Us:
Last Updated: July 25, 2025
Thank you for choosing Velleelvaroni. We aim to provide thoughtfully designed 3D printed home décor products and a positive shopping experience.
Due to the nature of our products, including 3D printed vases, organizers, and decorative home accessories, slight variations in texture, surface finish, color appearance, or minor production characteristics may occur as part of the manufacturing process.
If you encounter a problem with your order, please contact our customer support team at support@velleelvaroni.com and provide your Order Number together with the Order Email used for the purchase.
Our team will review the matter and assist according to the terms outlined below.
General Policy
All purchases made through our store are considered final sales.
We do not accept standard returns or product exchanges.
Exceptions may apply only to orders involving:
- A confirmed product defect
- Significant damage during delivery
- An incorrect product shipped by us
Minor differences caused by the 3D printing process, including slight surface variations, layer patterns, small finishing differences, or minor dimensional variations, are generally considered normal product characteristics and are not considered defects.
Damaged, Defective, or Incorrect Products
We take product quality seriously and encourage customers to inspect their orders shortly after delivery.
If an item arrives damaged, defective, or different from the product originally ordered, please notify us within 7 days of the delivery date.
To begin a claim, contact support@velleelvaroni.com and include:
- Order Number
- Order Email used when placing the order
- A detailed explanation of the issue
- Clear photos or video showing the damage, defect, or incorrect product
Providing complete documentation helps our team evaluate your request more efficiently.
After reviewing the submitted information, we will determine the appropriate resolution on a case-by-case basis.
Depending on the circumstances, an approved claim may result in:
- A replacement product
- A partial refund
- A full refund
Refunds
When a partial or full refund is approved, the refund will be returned to the original payment method used for the purchase.
Please allow approximately 7–12 business days for the refunded amount to appear in your account.
The final posting time may vary depending on your bank, card issuer, or payment provider.
Exchanges & Replacements
We do not provide standard product exchanges.
A replacement may only be offered when an item is confirmed to have arrived damaged, defective, or incorrect and the corresponding claim has been reviewed and approved by our support team.
Unauthorized Returns
Do not return any merchandise unless our customer support team has specifically authorized the return.
Customers must contact us and receive approval before sending any product back.
Items returned without prior authorization or an approved claim may be refused and will not qualify for a refund, replacement, or other resolution.
Product Characteristics
Because our products are created through 3D printing and finishing processes, customers acknowledge that certain natural variations may occur, including:
- Slight differences in surface texture
- Visible layer patterns from the printing process
- Minor variations in color or finish
- Small dimensional differences within reasonable production tolerance
These characteristics are part of the unique nature of 3D printed products and are not considered defects.
Contact Us
For questions, claims, or concerns regarding an order, please contact our customer support team:
Email: support@velleelvaroni.com
Phone:+1 (619)568-2004
For faster assistance, please include your Order Number and Order Email in your message.
Company Information
-
- Company Name: Yitianhe Hong Kong Limited
- Address: Room 202, 2/F, Corn Yan Centre, 3 Jupiter Street, North Point, Hong Kong
- Brand: Velleelvaroni
- Website: velleelvaroni.com
- Customer Support: support@velleelvaroni.com
- Phone: +1 (619)568-2004
We would be more than happy to answer your questions 😉
Email Support
Our email support is available 24 hours a day, 7 days a week. We aim to review and respond to customer inquiries within one business day.
Email: support@velleelvaroni.com