Return Policy

Last Updated: July 25, 2025

Thank you for choosing Velleelvaroni. We aim to provide thoughtfully designed 3D printed home décor products and a positive shopping experience.

Due to the nature of our products, including 3D printed vases, organizers, and decorative home accessories, slight variations in texture, surface finish, color appearance, or minor production characteristics may occur as part of the manufacturing process.

If you encounter a problem with your order, please contact our customer support team at support@velleelvaroni.com and provide your Order Number together with the Order Email used for the purchase.

Our team will review the matter and assist according to the terms outlined below.

General Policy

All purchases made through our store are considered final sales.

We do not accept standard returns or product exchanges.

Exceptions may apply only to orders involving:

A confirmed product defect
Significant damage during delivery
An incorrect product shipped by us

Minor differences caused by the 3D printing process, including slight surface variations, layer patterns, small finishing differences, or minor dimensional variations, are generally considered normal product characteristics and are not considered defects.

Damaged, Defective, or Incorrect Products

We take product quality seriously and encourage customers to inspect their orders shortly after delivery.

If an item arrives damaged, defective, or different from the product originally ordered, please notify us within 7 days of the delivery date.

To begin a claim, contact support@velleelvaroni.com and include:

Order Number
Order Email used when placing the order
A detailed explanation of the issue
Clear photos or video showing the damage, defect, or incorrect product

Providing complete documentation helps our team evaluate your request more efficiently.

After reviewing the submitted information, we will determine the appropriate resolution on a case-by-case basis.

Depending on the circumstances, an approved claim may result in:

A replacement product
A partial refund
A full refund

Refunds

When a partial or full refund is approved, the refund will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refunded amount to appear in your account.

The final posting time may vary depending on your bank, card issuer, or payment provider.

Exchanges & Replacements

We do not provide standard product exchanges.

A replacement may only be offered when an item is confirmed to have arrived damaged, defective, or incorrect and the corresponding claim has been reviewed and approved by our support team.

Unauthorized Returns

Do not return any merchandise unless our customer support team has specifically authorized the return.

Customers must contact us and receive approval before sending any product back.

Items returned without prior authorization or an approved claim may be refused and will not qualify for a refund, replacement, or other resolution.

Product Characteristics

Because our products are created through 3D printing and finishing processes, customers acknowledge that certain natural variations may occur, including:

Slight differences in surface texture
Visible layer patterns from the printing process
Minor variations in color or finish
Small dimensional differences within reasonable production tolerance

These characteristics are part of the unique nature of 3D printed products and are not considered defects.

Contact Us

For questions, claims, or concerns regarding an order, please contact our customer support team:

Email: support@velleelvaroni.com
Phone: +1 (845) 957-7984

For faster assistance, please include your Order Number and Order Email in your message.

Your cart is empty

Cart • 0 items