Shipping Policy

Last Updated: July 25, 2025

Thank you for shopping with Velleelvaroni. We understand that receiving your order promptly is important, so this policy explains how orders are processed, shipped, tracked, and handled when delivery issues arise.

1. Order Processing & Dispatch

After an order is successfully placed, our team typically requires up to 3 business days to verify the order, prepare the products, complete necessary quality checks, package the shipment, and coordinate handoff to the shipping carrier.

As some of our products are created or prepared using specialized production processes, certain items may require additional preparation time before shipment.

Orders submitted during weekends or public holidays will generally begin processing on the next applicable business day.

2. Shipping Charges & Transit Time

After dispatch, international shipments generally require approximately 10–20 business days to arrive.

Our standard worldwide shipping charge is a flat $5.99 USD.

Actual delivery times may differ depending on the destination, carrier operations, customs procedures, and other transportation conditions.

Delivery estimates may also vary depending on product preparation requirements and production schedules.

3. Potential Delivery Delays

Although we make reasonable efforts to maintain efficient delivery schedules, circumstances beyond our control may occasionally affect transit times.

Examples include customs inspections, import processing, transportation disruptions, carrier-related issues, production delays, and other logistical events.

We appreciate your understanding and patience when such circumstances cause delays.

4. Shipment Tracking

Once your order leaves our fulfillment process, we will send a Shipping Confirmation email containing the applicable tracking number.

Customers can use the tracking number to follow shipment progress through:

www.17track.net

Please be aware that tracking information may not become visible immediately after dispatch. It can take several days for the carrier's system to register and display the first tracking events.

5. Multiple Parcels for One Order

When an order contains several products, items may be fulfilled from different warehouses, production locations, or shipping facilities.

As a result, products belonging to one order may arrive separately.

Each package will have its own tracking number, and separate shipping notifications may be issued for each shipment.

6. Requests to Change an Order

Order modification requests are extremely time-sensitive.

If you need to correct your shipping details, such as an address or telephone number, or change an item's size, color, quantity, or other details, please contact our support team as soon as possible, ideally within 12 hours of placing the order.

Your request should include:

Order Number (e.g., 071SHOP-123331)
Order Email
A clear explanation of the requested change, including any replacement address or revised product details

We will make reasonable efforts to accommodate eligible requests. However, once an order has entered production, fulfillment, or shipment processing, changes cannot be guaranteed.

7. Missed or Unsuccessful Deliveries

If a carrier is unable to complete delivery, the package may be held at a local carrier or postal facility for collection or another delivery attempt.

Please use the tracking number to contact your local delivery provider and determine the available next steps.

Velleelvaroni cannot be held responsible for packages returned because the customer provided an incorrect or incomplete address or failed to collect the package within the carrier's specified holding period.

8. Tracking Updates & Delays

Tracking information may temporarily remain unchanged while a parcel is moving between carrier facilities or transportation stages.

To determine whether further assistance may be necessary:

Review the latest tracking event: If an update has been recorded within the previous 7 days, the shipment will generally still be regarded as active within the carrier network.
Contact support after prolonged inactivity: If there have been more than 7 consecutive days without any new tracking activity, please contact us with your Order Number and Order Email so we can review the shipment.

9. Lost or Stolen Shipments

If you believe your package may be lost, please contact our customer support team. We will work with the relevant carrier to investigate the shipment status.

Confirmed Lost Shipment: If the carrier investigation confirms that the package was lost during transit, we will arrange a replacement shipment without additional shipping charges.
Packages Marked “Delivered”: Our shipping responsibility generally ends once the carrier's tracking system confirms successful delivery to the address provided with the order. We are not responsible for packages lost or stolen after confirmed delivery.

10. Shipping Destinations & Fulfillment Locations

Shipping Destinations:

We provide worldwide shipping to destinations supported by our logistics network.

In the uncommon event that delivery to a particular country or region is unavailable, we will contact the customer regarding the order.

Fulfillment Locations:

Depending on inventory, product availability, production requirements, and destination, orders may be fulfilled from different production facilities, warehouses, or approved manufacturing partners.

11. Important Shipping Terms

By submitting an order with Velleelvaroni, you acknowledge the following conditions:

Estimated Shipping Periods: All processing and delivery timelines are estimates rather than guaranteed arrival dates.
Product Preparation Time: Certain 3D printed products may require additional preparation time due to production methods, finishing processes, or quality inspections.
Customs Duties, Taxes & Related Charges: The purchaser is responsible for any customs duties, import taxes, VAT, tariffs, brokerage charges, clearance fees, or other government-imposed costs associated with importing the shipment.
Accuracy of Delivery Information: Customers are responsible for submitting a complete and accurate shipping address.
Carrier-Confirmed Delivery: Once the carrier's tracking system records the shipment as delivered, our delivery obligation is considered fulfilled.

Have Questions? Contact Us

For shipping, tracking, delivery, or other order-related concerns, please contact our support team:

Email: support@velleelvaroni.com
Phone: +1 (845) 957-7984

To help us locate your order efficiently, please include your Order Number and the Email Address used when placing your order.

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